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"A little bit steep": Jetstar passenger hit with "wild" excess baggage fee

A Jetstar passenger has been slapped with a "wild" excess baggage fee after her luggage was less than just one kilogram overweight. Monique McCreanor was flying from Melbourne to Sydney after competing in a fitness competition when she was hit with the unexpected fees. Travelling with only carry-on luggage, Ms. McCreanor said she made a mad dash to the airport to catch her flight, only to be stopped at the gate due to the weight of her bag. Because of the prizes she won at the competition, her bag was just 900g over the 7kg limit, and she was issued a $75 fine. Ms. McCreanor took to TikTok to share a warning with other travellers to triple check the weight of your bag, as even being over the limit by mere grams will set you back. “This isn’t a complaint, this is merely just warning you guys,” she said in the clip. “If you do fly with Jetstar on a domestic flight, and your bag is even 100g overweight, you’re going to get charged $75 at the gate for that excess luggage." “Now, this kind of sucks, because I’m like damn, I could have had 15kg in this bag to really make it worthwhile." “I got hit with $75, so just make sure are booking the extra checked baggage, it is better to be safe than sorry, because $75 is a little bit steep for just 900g overweight.” While her video quickly garnered thousands of views, many were left divided in the comments about her complaints. One person sided with the airline, saying, “No sorry, it clearly gives a weight allowance. You went over, you pay.” “Seriously it doesn’t matter who you are with, you will have to pay any way, they are the rules,” another added. Others were quick to empathise, sharing their own experience of encountering excess baggage fees. “They did this to me on my honeymoon... I was p****d,” one person said. Image credits: TikTok

Travel Trouble

Restaurant sparks outrage for "ridiculous" fee

As inflation rates continue to rise it is not surprising that restaurants are charging extra fees, but one disgruntled customer was particularly shocked to see this "ridiculous" fee on their bill. The customer, who dined at restaurant and cocktail bar in Georgia, USA shamed the restaurant for charging their customers a $20 fee for “live band entertainment”. They shared their complaints on Reddit with a copy of their receipt and an unexpected fee at the bottom which read: “Two Live Band Entertainment Fee — $20”. Most people in the comments were equally annoyed and called the fee "ridiculous". “This is one of those leave money on the table, hand the waiter a tip and leave, sorry but if I didn’t order it, I’m not paying for it,” one wrote. “Great way to not have repeat customers,” said another. “This will backfire for them, just be honest and upfront," a third added. Other commenters were less sympathetic and did not understand why the customer was complaining when it looked like they could afford it. “When you’re paying seven dollars for a bottle of water, you really don’t get to complain about ‘unexpected costs.’ You knew what you signed up for," one commenter wrote. “Imagine a live band getting paid, huh,” another added. “They’re buying $7 bottles of water, they can probably afford it,” added a third. Image: Getty/ Reddit

Money & Banking

Big W customer gobsmacked over $4000 shipping fee

A Big W customer was only trying to buy an outdoor play set for her kids but got the shock of her life when she saw the "ridiculous" shipping fee that was over three times the cost of the play set. The Singleton mum had added the $1,200 item to her cart while shopping online and was about to check out when she was greeted with a $4,466 shipping fee. "How in God's name can they charge $4,466 for delivery! Big W are slowly losing my vote!" the outraged mum wrote on Facebook, even swearing off the department store for the apparent money grab. According to the Big W website, the play set is sent via Plum Play, a "trusted partner", and not by Big W stores, and because the woman lives in a rural area, she initially believed that was the reason for the extortionate shipping costs. A few other shoppers criticised the high fee. "That is fricken ridiculous!!!! No one would pay that," one said. "Jesus, are you ordering a few pallets of bricks? No way normal merchandise would cost that much to send," another wrote. A few others questioned the weight of the item and where she lived, while others tried to buy the same item and got even higher shipping fees. "It jumped a few grand for a couple of ks for me," one wrote, with the cost of standard delivery for the play set at $7,858. Some reported fees of up to $50,000, but most were $7,000 to $10,000. The department store has addressed the issue and told Yahoo News Australia that an "error on the website" was to blame. They have since corrected the delivery charges which should have been about $100 for the woman's location. "We were made aware of a delivery calculation error on our website which has since been resolved. We apologise for any inconvenience this has caused," a spokesperson told the publication. Image: Getty

Money & Banking

"Other cities will follow": Big trouble ahead for SUV owners

Paris residents have voted to charge SUVs triple the cost of parking compared to standard sized cars in a bid to tackle air pollution and improve safety. 54.6 per cent of residents voted to pass the plan, with the new parking tariffs expected to start in September. The price increase will apply to on-street parking for vehicles with combustion or hybrid engines weighing more than 1.6 tonnes and electric vehicles weighing over two tonnes. The change means that the vehicles will pay €18 (A$29.69) an hour for parking in the centre of Paris, up from €6 (A$9.90), and €12 (A$19.79) an hour in the rest of the city, up from €4 (A$6.60). "Parisians have made a clear choice … other cities will follow,” Paris mayor Anne Hidalgo said. Experts are onboard with the move and believe the Australia should do the same thing. Urban access consultant and author of the book Rethinking Parking David Mepham said that the move could help improve safety as: “SUVs are actually some of the most unsafe vehicles on the road for pedestrians with a fatality rate that is significantly higher than other vehicles.” “The injury and fatality rate should be a concern in highly pedestrianised areas such as city centres.” In 2022 alone, SUV and light commercial vehicles made up 76.8 per cent of car sales, coming in eighth on the top 10 vehicle sales according to the Federal Chamber of Automotive Industries. With spaces in the cities limited, Mepham added: “If you’ve got a larger car you should expect to pay more for that, you should pay for what you use.” Standards Australia has recently proposed to increase the size of off-street parking spaces by 20 centimetres in Australia, from 5.4 metres to 5.6 metres, which would make it easier for larger vehicles to park, but would limit car spaces. Executive director of the Australia Institute, Richard Dennis also said that SUV owners need to face the consequences of owning a larger vehicle. “If we want to drive much bigger cars, are we going to widen all of our city streets, are we going to have less car parking spaces?” he said. “Because if we want to drive these cars we need to own the consequences.” Marion Terrill, an independent transport expert, also agreed that higher parking fees for large vehicles are “absolutely reasonable.” “If you want more of it you can pay more, it’s the same principle as paying for parking at all," she said. Image: Getty

Travel Trouble

Lisa Wilkinson's fears over losing her home

Lisa Wilkinson's fears over losing her multi-million dollar mansion to cover her legal fees have been detailed in a series of court documents. The former host of The Project entered into a bitter legal battle after being sued for defamation by Bruce Lehrmann, and decided to hire top defamation lawyer Sue Chrysanthou SC and her own legal team to fight the charges. In a series of emotional emails and documents tendered by the Federal Court, Wilkinson was allegedly "almost hysterical" and "sobbing" over the notion of losing her home in Cremorne to pay the hefty legal fees. In a briefing note prepared for Ten’s legal team, Network Ten CEO Beverley McGarvey detailed a “challenging” call she had with the network star on June 7th 2023. McGarvey had called to ask how Ms Wilkinson was going in the wake of Channel 7’s Spotlight program and the leaking of audio provided to police and lawyers but never tendered in court. “Lisa was very upset and emotional and it was a very challenging call,” MsMcGarvey wrote. “She was almost immediately upset and started talking about legal fees and how she would have to sell her house." “I would say her tone was almost hysterical.” McGarvey then did her best to ease Wilkinson's concerns, reminding her of her secure financial position. “She is being paid by us on full salary, and lives in a lavish multimillion dollar home with a pool and a tennis court and harbour views so I hope this is not a real risk,” she said. “She asked if we would pay for her fees and this came up over and over again in the conversation. I told her to talk with Nick, her manager." “But she had chosen her own legal team against our advice and chosen a team we objected to. “She said if I actually cared about her, I would make sure we pay their legal fees.” The documents were released by the Federal Court on Friday after Ms Wilkinson won her legal battle to force Network Ten to pay for her legal fees that are estimated to amount to up to $2 million. The exact amount Ten will pay has not yet been determined. Image credits: Getty Images

Legal

"No empathy": Grandmother kicked off flight over unpaid fee

An outraged father has unleashed over Jetstar's decision to remove his mother-in-law and children from a flight over an unpaid fee. Father of three Jay Tee took to social media to slam the airline over their treatment of his family on their flight from the Gold Coast to Melbourne. Tee's kids were being accompanied on the flight by their grandmother, who was informed she needed to pay a $35 fee to check in a bag. The woman forgot to pay the fee before boarding, on what was her second time ever on a plane. Tee was then contacted by the airline after his family had boarded and was told they would not be allowed to travel if the charge wasn’t paid for within 10 minutes. “They informed me I had 10 minutes to pay $35 or else they would be removed from the flight extra fees would accur (sic) for holding up the flight,” he said. “I hung up transferred funds and rang back within four minutes. Jetstar did not take payment and had removed my mother-in-law from the flight altogether leaving her and 3 kids stranded at Gold Coast airport no water no food.” The father slammed the airline for “disgusting service” that was “the worst I have ever been treated” by a company. “My anger is not with the payment for luggage, it is how my mother-in-law and three kids under 10 were treated.” The airline confirmed the family were removed from the flight, with a spokesperson saying the airline was trying to contact Mr Tee for more information. “We’re really sorry to hear about the customers’ experience and are reaching out to get a better understanding about what happened,” the spokesperson said. The airline went on to say they had no record of any payment being made, while also clarifying they asked the elderly woman to move to the service desk multiple times to pay the fee, but she didn't. Mr Tee says he was then forced to pay another $600 to book the group on the next flight to Melbourne with discount airline Bonza. The situation stirred up debate on social media, with some blaming the woman for the mishap. “I don’t understand how this is anybody but the mother in laws fault, She would have checked bags in then should have walked over and paid for the excess, not boarded the plane,” one person wrote. But others defended her, and the fact the charge was paid by Mr Tee. “Would have thought Jetstar could have helped in some way, but that sums up Jetstar’s customer service for you. No empathy what so ever.” Image credits: Facebook / Getty Images

Travel Trouble

Better Homes and Gardens star announces exit after 20 years

After 20 years of sharing his quick and easy recipes on Better Homes and Gardens, Ed Halmagyi - or as viewers know him, Fast Ed - is leaving the show Ed will step away from the show in two weeks to focus on a personal business venture, with his final appearance airing on Friday December 1. “I got closer and closer to marking 20 years of Better Homes and I thought about what I want to do in the next 10 years,” he told 7News. “I’ve been incredibly lucky over the course of the last 20 years to be able to tell some really cool stories about some really amazing people.” “I have been honoured to get the chance to tell stories to people who love food every week and be part of this amazing show that is part of Australia’s fabric. “I will certainly miss being a part of Australia’s Friday nights and working alongside my Better Homes family.” Ed also said that agrees with his friends who have told him that his role on the show is the "best job in the world." “It’s pretty darned incredible,” he told the publication. “I’ve worked with the most incredible places, with the most incredible team. “I’ve had the best time, and will be forever grateful to Joh, my fellow presenters, the Better Homes team behind the scenes and to everyone who watches our show each and every night.” Prior to starring in the show, Ed was running a restaurant in Sydney, and was recruited after he impressed the producers with his upbeat personality when they filmed a Sydney Weekender there. “Twenty years ago, after what I considered an unremarkable Sydney Weekender appearance, I was asked to do a screen test,” he recalled. Ed never thought he would get a career in media, and it all worked out for him in the end. “To be honest, I never felt more ridiculous in my life than I did on that day, but I just kind of decided to be me, and…..what the hell. “That I’m still doing it 20 years later is equal parts fantastic and bizarre.” Although Ed's replacement on the show is yet to be announced, the one piece of advice that he has for them is this: “Be you and start out with the absolute most sincere respect for your audience.” Image: Seven

Parents slapped with hefty fee over badly behaved children

Two parents have been slapped with a hefty fine tacked onto their restaurant bill after their children caused a ruckus during dinner. Kyle and Lyndsey Landmann were dining at a restaurant in Georgia, USA, when they were given a $50 fine for their allegedly badly behaved kids. Two weeks after the incident, Kyle took to Google to leave a negative review for the eatery to say he was “disappointed by the experience”. “The owner came out and told me he was adding $50 to my bill because of my children’s behaviour,” he wrote. “My kids watched a tablet until the food arrived, ate their food and my wife took them outside while I waited and paid the bill.” Lyndsey went on to tell Today that her kids were well behaved, although they were joined by other families, with 11 children in total at the table. “The kids were sitting at one end of the table and they were being so good,” Landmann said. “'I even commented halfway through the meal, ‘I can’t believe how well-behaved they are’.” After dinner, restaurant owner Tim Richter approached the table and told the party about the additional charge on the menu, which reads, “Adult surcharge: For adults unable to parent.” “Be Respectful to staff, property, and self. No Respect, No Service.” Landmann said she was expecting a compliment for the well behaved kids, but Richter said there would be $50 added to each bill at their table. When Landmann then asked for an explanation, she claimed Richter told her they were being “too loud”. He was angry that the kids were “running around outside” by the water after dinner, even though they were chaperoned by adults, she clarified. “I was like, ‘They were quiet the whole time’. He got in our faces and told us that we belonged at Burger King and not at his restaurant. We asked to speak to the owner and he said he was the owner,” Landmann explained. “I looked around the restaurant and everybody was frozen watching this show he was putting on. He was yelling.” The 61-year-old restaurant owner said that he implemented the rule during the pandemic, but never actually charged the couple, saying, “We want parents to be parents.” However, several other Google reviews blasted the quality of the service and the owner's attitude, including one that warns diners with children to steer clear. Image credits: Facebook

Money & Banking

Melissa Leong opens up on sudden MasterChef exit

Melissa Leong has addressed the "chaos" and "confusion" behind the recent rumours that she got <a href="https://www.oversixty.com.au/entertainment/tv/melissa-leong-axed-just-weeks-ahead-of-filming" target="_blank" rel="noopener">axed</a> from MasterChef Australia in a statement released on Instagram. The food critic revealed that she voluntarily chose to leave the show, as she embraces a "new delicious chapter" of her life. “I get that there is going to be a bit of confusion and chaos about the ‘why’ of it all right now," she wrote in the statement released on Instagram. "I’m here and happy to clear that up, because negative tropes draped around women who achieve something is boring, and frankly we are all better than that,” she continued. “This is a shift I embrace with joy. One that allows everyone involved, to expand. To put it plainly, I’m very fortunate to continue to be a key part of [MasterChef], yet have the space to evolve my career. “In effect, I get to have my cake and eat it too…and what could be better than that?!” <blockquote class="instagram-media" style="background: #FFF; border: 0; border-radius: 3px; box-shadow: 0 0 1px 0 rgba(0,0,0,0.5),0 1px 10px 0 rgba(0,0,0,0.15); margin: 1px; max-width: 540px; min-width: 326px; padding: 0; width: calc(100% - 2px);" data-instgrm-captioned="" data-instgrm-permalink="https://www.instagram.com/p/CyxJ1y6Lvwy/?utm_source=ig_embed&utm_campaign=loading" data-instgrm-version="14"> <div style="padding: 16px;"> <div style="display: flex; flex-direction: row; align-items: center;"> <div style="background-color: #f4f4f4; border-radius: 50%; flex-grow: 0; height: 40px; margin-right: 14px; width: 40px;"> </div> <div style="display: flex; flex-direction: column; flex-grow: 1; justify-content: center;"> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 100px;"> </div> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; width: 60px;"> </div> </div> </div> <div style="padding: 19% 0;"> </div> <div style="display: block; height: 50px; margin: 0 auto 12px; width: 50px;"> </div> <div style="padding-top: 8px;"> <div style="color: #3897f0; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: 550; line-height: 18px;">View this post on Instagram</div> </div> <div style="padding: 12.5% 0;"> </div> <div style="display: flex; flex-direction: row; margin-bottom: 14px; align-items: center;"> <div> <div style="background-color: #f4f4f4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(0px) translateY(7px);"> </div> <div style="background-color: #f4f4f4; height: 12.5px; transform: rotate(-45deg) translateX(3px) translateY(1px); width: 12.5px; flex-grow: 0; margin-right: 14px; margin-left: 2px;"> </div> <div style="background-color: #f4f4f4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(9px) translateY(-18px);"> </div> </div> <div style="margin-left: 8px;"> <div style="background-color: #f4f4f4; border-radius: 50%; flex-grow: 0; height: 20px; width: 20px;"> </div> <div style="width: 0; height: 0; border-top: 2px solid transparent; border-left: 6px solid #f4f4f4; border-bottom: 2px solid transparent; transform: translateX(16px) translateY(-4px) rotate(30deg);"> </div> </div> <div style="margin-left: auto;"> <div style="width: 0px; border-top: 8px solid #F4F4F4; border-right: 8px solid transparent; transform: translateY(16px);"> </div> <div style="background-color: #f4f4f4; flex-grow: 0; height: 12px; width: 16px; transform: translateY(-4px);"> </div> <div style="width: 0; height: 0; border-top: 8px solid #F4F4F4; border-left: 8px solid transparent; transform: translateY(-4px) translateX(8px);"> </div> </div> </div> <div style="display: flex; flex-direction: column; flex-grow: 1; justify-content: center; margin-bottom: 24px;"> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 224px;"> </div> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; width: 144px;"> </div> </div> <p style="color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; line-height: 17px; margin-bottom: 0; margin-top: 8px; overflow: hidden; padding: 8px 0 7px; text-align: center; text-overflow: ellipsis; white-space: nowrap;"><a style="color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: normal; line-height: 17px; text-decoration: none;" href="https://www.instagram.com/p/CyxJ1y6Lvwy/?utm_source=ig_embed&utm_campaign=loading" target="_blank" rel="noopener">A post shared by Melissa Leong | FOODERATI (@fooderati)</a> </div> </blockquote> This statement comes just two days after Leong <a href="https://www.instagram.com/p/Cyu7xa_Ld-D/" target="_blank" rel="noopener">thanked Network Ten </a>for it's continued support, after three years on the show alongside Andy Allen and the late Jock Zonfrillo. “My time as co-host and judge on @MasterChefAU has been a great gift. To have been given the opportunity to learn and grow – and now to be given the vote of confidence to expand and evolve the MasterChef universe is huge!” she wrote in the Instagram post. She added that she is looking forward to share a few new projects that she has coming up, including the upcoming second season of Dessert Masters Australia on Ten, which she will co-host with pastry chef Amaury Guichon. "On top of all that joy, I am excited to share with you (soon), some other projects I’ve been working on behind the scenes, so watch this space! "My gratitude to our audience for all your support, can't wait for you to see the new show." Leong will be replaced by 2009 MasterChef runner-up Poh Ling Yeow and Michelin star chef Jean-Christophe Novelli. Leong shared her well-wishes for the new judges. “It is with great warmth and enthusiasm that I wish this new line-up of judges and hosts all the best in making it theirs, and big love to @andyallencooks for leading the way,” “The changing of the guard is one I always planned to embrace, and I’m so glad to do that, on my terms, today.” Images: Getty

An entry fee may not be enough to save Venice from 20 million tourists

<a href="https://theconversation.com/profiles/sameer-hosany-292658">Sameer Hosany</a>, <a href="https://theconversation.com/institutions/royal-holloway-university-of-london-795">Royal Holloway University of London</a> Venice’s history, art and architecture attract an estimated <a href="https://www.responsibletravel.com/copy/overtourism-in-venice">20 million</a> visitors every year. The city, a <a href="https://citeseerx.ist.psu.edu/document?repid=rep1&type=pdf&doi=ac36ced945412121372dc892cc31498fb268247c">Unesco World Heritage site</a>, is often crammed with tourists in search of special <a href="https://onlinelibrary.wiley.com/doi/full/10.1002/mar.21665">memories</a>. But for the people who actually live there, this level of tourism has become unsustainable. So from 2024, day-trippers will be charged a €5 (£4.31) fee as part of an <a href="https://www.nytimes.com/2023/09/12/world/europe/venice-tourist-fee-italy.html#:%7E:text=The%20City%20Council%20passed%20an,popular%20but%20equally%20fragile%20place.&text=Starting%20next%20spring%2C%20day%2Dtrippers,5%20euros%20for%20the%20privilege.">attempt</a> to better manage the flow of visitors. The city’s mayor has <a href="https://travelweekly.co.uk/news/tourism/controversial-e5-venice-tourist-tax-finally-approved">described the charge</a> – which will be implemented on 30 particularly busy days in the spring and summer – as an attempt to “protect the city from mass tourism”. It comes after cruise ships were banned from entering the fragile Venice lagoon in 2021. Both policies are designed to respond to the particular problem facing Venice, which is that <a href="https://www.theguardian.com/world/2022/jul/02/venice-day-trippers-will-have-to-make-reservations-and-pay-fee">around 80%</a> of its tourists come just for the day. Research has shown that such a high proportion of day-trippers – who tend to spend little – <a href="https://www.sciencedirect.com/science/article/pii/0160738395000658">pushes</a> a tourist destination <a href="https://onlinelibrary.wiley.com/doi/pdf/10.1111/j.1541-0064.1980.tb00970.x">towards decline</a>. So from next year, all travellers to Venice will have to register their visit in advance and obtain a QR code online. Day trippers will then have to pay the fee; visitors staying overnight will not. Other exemptions include children under 14, as well as people who travel to the city for work and study, or to visit family members. To enforce the policy, the municipal police and authorised inspectors will carry out random checks. Anyone without the proper QR code will face a fine of up to €300 (£261). But some have expressed doubts about whether the €5 fee – the price of a coffee or an ice cream – will be enough to dissuade tourists from travelling to this iconic ancient city. One city politician <a href="https://www.nytimes.com/2023/09/12/world/europe/venice-tourist-fee-italy.html">commented</a> that the charge means Venice has become “a theme park, a Disneyland,” where “you get in by paying an entrance fee.” Certainly the charge is a lot less than Bhutan’s (recently reduced) “sustainable development fee” of <a href="https://globetrender.com/2023/09/17/bhutan-woos-more-tourists-reduced-entry-tax/">US$100 (£82) per night</a>, which applies to all tourists, and was introduced to encourage “high value, low impact” tourism. Research also indicates that strategies aiming at persuading tourists to come at less crowded times <a href="https://www.sciencedirect.com/book/9780080436746/seasonality-in-tourism">do not reduce numbers</a> at peak periods, but actually end up increasing overall demand. <h2>‘Veniceland’</h2> But Venice has to try something. For <a href="https://www.mdpi.com/2071-1050/11/24/6937">researchers</a>, Venice is the embodiment of <a href="https://www.cabidigitallibrary.org/doi/book/10.1079/9781786399823.0000">overtourism</a>, and residents clearly suffer from the consequences – living with the congestion, environmental damage and affects on their lifestyle and culture that 20 million visitors can cause. This can then lead to a negative response, known as “<a href="https://www.researchgate.net/publication/348605007_Overtourism_and_Tourismphobia_A_Journey_Through_Five_Decades_of_Tourism_Development_Planning_and_Local_Concerns">tourismphobia</a>”.Another term, “<a href="https://dokufest.com/en/festival/2013/cities-beyond-borders/das-venedig-prinzip-the-venice-syndrome#:%7E:text=The%20film%20shows%20what%20remains,municipal%20council%20with%20scorn%3B%20a">Venice Syndrome</a>” has been used to describe the <a href="https://www.sciencedirect.com/science/article/pii/S0264275123001816#:%7E:text=It%20explains%20the%20data%2Dgathering,between%20urban%20form%20conditions%20and">decline of the city’s</a> permanent population, as citizens feel forced to leave. Venice’s population is around 50,000 and has been consistently falling, from a peak of <a href="https://www.blueguides.com/venice-in-peril/">175,000</a>. If the population falls below 40,000, there is concern that Venice will cease to be a <a href="https://www.responsibletravel.com/copy/overtourism-in-venice">viable living city</a>. Those who remain have often expressed their discontent. Well publicised protests have included the “<a href="https://www.reuters.com/article/us-venice-funeral-idUKTRE5AD1DQ20091114">Funeral of Venice</a>” in 2009, a mock funeral to mourn the sharp drop in population, and “<a href="https://scholarworks.gsu.edu/cgi/viewcontent.cgi?article=1065&context=anthro_theses">Welcome to Veniceland</a>” in 2010, which claimed that Venice was becoming more of a theme park. And while “tourist taxes” <a href="https://www.tandfonline.com/doi/full/10.1080/14616688.2019.1669070">remain popular strategies</a> to address overtourism, their effectiveness remains debatable. Instead, research suggests that a <a href="https://www.tandfonline.com/doi/abs/10.1080/14616688.2019.1669070">combination</a> of specific economic measures (like fees and variable pricing) and non-economic policies (such as educating visitors) is the best option. That combination needs to be specially designed for each destination. There can be no one-size-fits-all solution. A <a href="https://www.e-unwto.org/doi/pdf/10.18111/9789284420070">report</a> by the World Tourism Organisation on overtourism identifies 11 different strategies and 68 measures to manage visitors’ growth in urban destinations. Barcelona, often seen as a city which has done well in handling mass tourism, has successfully used a <a href="https://www.econstor.eu/bitstream/10419/216242/1/CESifo-Forum-2019-03-p20-24.pdf">well targeted approach</a>. This has included harnessing new technology to develop a data driven management system to control visitor flows and overcrowding. It also deliberately engaged with the public when deciding on policies, and came up with specific strategies like limiting the number of new souvenir shops. But it did not resort to charging an entrance fee. Venice will be the first city in the world to do so – and other locations struggling with mass tourism will be keeping a close eye on whether such a bold move turns out to be a success.<img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/213703/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /> <a href="https://theconversation.com/profiles/sameer-hosany-292658">Sameer Hosany</a>, Professor of Marketing, <a href="https://theconversation.com/institutions/royal-holloway-university-of-london-795">Royal Holloway University of London</a> Image credits: Getty Images This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/an-entry-fee-may-not-be-enough-to-save-venice-from-20-million-tourists-213703">original article</a>.

International Travel

"His hero narrative has massively failed": Qantas staff's brutal response to Alan Joyce's early exit

A former Qantas pilot and several current staff members have recounted the moment they found out about now former-CEO Alan Joyce's early exit from the company. Joyce was planning to retire from his CEO role in November, but shocked the nation on <a href="https://oversixty.com.au/finance/legal/alan-joyce-announces-shock-early-departure" target="_blank" rel="noopener">Tuesday</a> when he decided he would be stepping back, effective immediately. His resignation comes after 22 years in the role, as Qantas continues to face mounting pressures over unprecedented customer dissatisfaction, and a looming glass action lawsuit over cancelled flights. Upon hearing the news, past and present Qantas employees erupted in celebration. Retired Qantas pilot captain Richard de Crespigny was on board a flight on Tuesday when the news broke mid-air that Joyce was gone, sparking extraordinary celebrations. "I was on a flight from Sydney to Melbourne this morning and when I landed the cabin crew were giving each other high-fives," de Crespigny told <a href="https://9now.nine.com.au/a-current-affair/former-qantas-pilot-richard-de-crespigny-speaks-out-following-ceo-alan-joyce-resignation/18040563-db75-41c4-af7c-b5ed8af84bf6" target="_blank" rel="noopener">A Current Affair</a>. Another ground staff member said, "We're celebrating wildly, not just because he's leaving but because his hero narrative has massively failed." Mr de Crespigny, who worked for Qantas for 34 years warned the airline won't regain trust overnight just because Joyce has taken off. "It's built in teaspoons and destroyed in shovel loads," he said. "It takes incredible skill, determination and empathy to build it up; it's got to be protected." Mr de Crespigny went on to say the Qantas business restructure after the travel industry was decimated by the Covid pandemic was not good enough, and the upper management made some terrible decisions. During the pandemic, Mr Joyce locked out employees during an industrial dispute before hundreds of staff lost their jobs during the Covid-19 pandemic. "Some of them didn't come out of it well at all. They lost their jobs, they lost their houses, they lost their marriages," de Crespigny said. "The workers that held Qantas up … they really suffered greatly." "And it hasn't been a good vision to see the executive team, the CEO, continue to get bonuses at the expense of maybe baggage handlers and other people that have lost their jobs. This is not a good example of leadership." Image credits: A Current Affair

Travel Trouble

Junk fees and drip pricing: the underhanded tactics we hate yet still fall for

<a href="https://theconversation.com/profiles/ralf-steinhauser-1459112">Ralf Steinhauser</a>, <a href="https://theconversation.com/institutions/australian-national-university-877">Australian National University</a> You see a fantastic offer, like a hotel room. You decide to book. Then it turns out there is a service fee. Then a cleaning fee. Then a few other extra costs. By the time you pay the final price, it is no longer the fantastic offer you thought. Welcome to the world of drip pricing – the practice of advertising something at an attractive headline price and then, once you’ve committed to the purchase process, hitting you with unavoidable extra fees that are incrementally disclosed, or “dripped”. Drip pricing – a type of “junk fee” – is notorious in event and travel ticketing, and is creeping into other areas, such as movie tickets. My daughter, for example, was surprised to find her ticket to the Barbie movie had a “booking fee”, increasing the cost of her ticket by 13%. It seems like such an annoying trick that you may wonder why sellers do it. The reason is because it works, due to two fundamental cognitive biases: the way we value the present over the future; and the way we hate losses more than we love gains. <h2>Present bias preference: why starting over feels too costly</h2> In the case of booking that hotel room, you could abandon the transaction and look for something cheaper once the extra charges become apparent. But there’s a good chance you won’t, due to the effort and time involved. This is where the trap lies. Resistance to the idea of starting the search all over again is not simply a matter of laziness or indecision. There’s a profound psychological mechanism at play here, called a present-bias preference – that we value things immediately in front of us more than things more distant in the future. In their seminal 1999 paper, <a href="https://doi.org/10.1257/aer.89.1.103">Doing it now or later</a>, economists Mathew Rabin and Ted O'Donoghue define present-biased preference as “the human tendency to grab immediate rewards and to avoid immediate costs”. They give the example of choosing between doing seven hours of unpleasant activity on April 1 or eight hours two weeks later. If asked about this a few months beforehand, most people will choose the earlier option. “But come April 1, given the same choice, most of us are apt to put off work till April 15.” In simple terms, the inconvenience and effort of doing something “right now” often feels disproportionately large. Drip pricing exploits this cognitive bias by getting you to make a decision and commit to the transaction process. When you’re far into a complicated booking process and extra prices get added, starting all over again feels like a burden. Often enough, this means you’ll settle for the higher-priced hotel room. <h2>Loss aversion: buying more expensive tickets</h2> Beyond the challenge of starting over, there’s another subtle force at work when it comes to our spending decisions. Drip pricing doesn’t just capitalise on our desire for immediate rewards; it also plays on our innate fear of losing out. This second psychological phenomenon that drip pricing exploits is known as loss aversion – that we feel more pain from losing something than pleasure from gaining the same thing. The concept of loss aversion was first outlined by economists Daniel Kahneman and Amos Tversky in <a href="https://www.jstor.org/stable/1914185">a 1979 paper</a> that is the third most-cited article in economics. <hr /> <figure class="align-center "><img src="https://images.theconversation.com/files/543635/original/file-20230821-25-mca6ku.png?ixlib=rb-1.1.0&q=45&auto=format&w=754&fit=clip" sizes="(min-width: 1466px) 754px, (max-width: 599px) 100vw, (min-width: 600px) 600px, 237px" srcset="https://images.theconversation.com/files/543635/original/file-20230821-25-mca6ku.png?ixlib=rb-1.1.0&q=45&auto=format&w=600&h=497&fit=crop&dpr=1 600w, https://images.theconversation.com/files/543635/original/file-20230821-25-mca6ku.png?ixlib=rb-1.1.0&q=30&auto=format&w=600&h=497&fit=crop&dpr=2 1200w, https://images.theconversation.com/files/543635/original/file-20230821-25-mca6ku.png?ixlib=rb-1.1.0&q=15&auto=format&w=600&h=497&fit=crop&dpr=3 1800w, https://images.theconversation.com/files/543635/original/file-20230821-25-mca6ku.png?ixlib=rb-1.1.0&q=45&auto=format&w=754&h=624&fit=crop&dpr=1 754w, https://images.theconversation.com/files/543635/original/file-20230821-25-mca6ku.png?ixlib=rb-1.1.0&q=30&auto=format&w=754&h=624&fit=crop&dpr=2 1508w, https://images.theconversation.com/files/543635/original/file-20230821-25-mca6ku.png?ixlib=rb-1.1.0&q=15&auto=format&w=754&h=624&fit=crop&dpr=3 2262w" alt="A graphic representation of loss aversion. The pain from losing a good or service will be greater than the pleasure from gaining the same good or service." /><figcaption>How economists Daniel Kahneman and Amos Tversky graphically represented loss aversion. The pain from losing a good or service is greater than the pleasure from gaining the same good or service. Daniel Kahneman and Amos Tversky, Prospect Theory: An Analysis of Decision under Risk, Econometrica, Vol. 47, No. 2</figcaption></figure> <hr /> Drip pricing exploits this tendency, by dragging us away from more “rational” choices. Imagine you’re booking tickets for a show. Initially attracted by the observed headline price, you are now presented with different seating categories. Seeing the “VIP” are within your budget, you decide to splurge. But then, during the checkout process, the drip of extra costs begins. You realise you could have opted for lower-category seats and stayed within your budget. But by this stage you’ve already changed your expectation and imagined yourself enjoying the show from those nice seats. Going back and booking cheaper seats will feel like a loss. <h2>Do consumers need protection?</h2> Empirical evidence supports the above theoretical predictions about the impact of drop pricing on consumers. <a href="https://doi.org/10.1002/mar.21426">A 2020 study</a> quantified how much consumers dislike the lack of transparency in drip pricing (based on tracking the reactions of 225 undergraduates using fictional airline and hotel-booking websites). The authors liken the practice to the “taximeter effect” – the discomfort consumers feel watching costs accumulate. But drip pricing’s effectiveness from a seller’s perspective is undeniable. A <a href="https://doi.org/10.1016/j.jebo.2020.04.007">experimental study</a> published in 2020 found drip pricing generates higher profits while lowering the “consumer surplus” (the benefit derived from buying a product or service). A <a href="https://doi.org/10.1287/mksc.2020.1261">2021 analysis</a> of data from StubHub, a US website for reselling tickets, calculated drip pricing increased revenue by 20%. Which is why the tactic remains attractive to businesses despite customers disliking it. Buyers would benefit from a ban of drip pricing. Many countries are taking steps to protect consumers from drip pricing. The UK government, for example, announced a <a href="https://www.theguardian.com/business/2023/aug/21/growth-of-airlines-add-on-fees-sparks-calls-for-price-reforms">review of drip pricing</a> in June, with Prime Minister Rishi Sunak flagging the possibility of measures to curb the practice. The US government is also considering <a href="https://www.whitehouse.gov/briefing-room/statements-releases/2023/06/15/president-biden-recognizes-actions-by-private-sector-ticketing-and-travel-companies-to-eliminate-hidden-junk-fees-and-provide-millions-of-customers-with-transparent-pricing/">new regulations</a>, with President Joe Biden denouncing “junk fees” in his <a href="https://www.whitehouse.gov/briefing-room/speeches-remarks/2023/02/07/remarks-of-president-joe-biden-state-of-the-union-address-as-prepared-for-delivery/">2023 State of the Union address</a>. Proposed changes include requiring airlines and online booking services to disclose the full ticket price upfront, inclusive of baggage and other fees. The effectiveness of measures, however, is <a href="https://papers.ssrn.com/sol3/papers.cfm?abstract_id=4430453">still being debated</a>. In the meantime, your principal protection is making a more informed decision, by understanding why the tactic works. Bargains may attract you, but you can learn to not fall for hidden costs and align your choices with your budget and values.<img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/211117/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /> <a href="https://theconversation.com/profiles/ralf-steinhauser-1459112">Ralf Steinhauser</a>, Senior Research Fellow, <a href="https://theconversation.com/institutions/australian-national-university-877">Australian National University</a> Image credits: Getty Images This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/junk-fees-and-drip-pricing-the-underhanded-tactics-we-hate-yet-still-fall-for-211117">original article</a>.

Money & Banking

"Unbelievable but true": Tourist outraged over shocking restaurant fee

A tourist in Italy has been hit with a shocking fee from an upscale eatery after he asked for his sandwich to be cut in half. The anonymous man was travelling in Italy's picturesque Lake Como region, and stopped in at Bar Pace in Gera Lario, at the lake’s northern end, for a vegetarian sandwich and fries for lunch. Travelling with a friend, the man asked for the meal to be cut in half so they could share. After polishing off their lunch, the traveller was shocked when he was given the bill, noticing a charge he had never seen before. The man paid without arguing, but later took to TripAdvisor to leave a negative review. “Unbelievable but true,” the man captioned a photo of the receipt on TripAdvisor. The receipt lists the sandwich for €7.50 ($12.60), Coca Cola for €3.50 ($5.90), water for €1.50 ($2.50) and espresso for €1.20 ($2), along with the debated “diviso da meta”, or “cutting in half” fee, amounting to 2 euros, or $3.40. The confused customer gave the restaurant one star on TripAdvisor, far below the average of four and a half stars, based on over 100 reviews. After the review garnered a lot of unexpected attention, the restaurant's owner defended the fee to a local news outlet. “Additional requests have a cost,” owner Cristina Biacchi told La Repubblica. “We had to use two plates instead of one and the time to wash them is doubled, and then two placemats. It wasn’t a simple toasted sandwich, there were also French fries inside. It took us time to cut it in two.” She also noted that the customer did not complain or question the charge and clarified that she would have removed the charge from the bill, if someone had raised an issue. The extra charge is not unheard of in expensive cities and popular tourist destinations, with some cities in the United States are sometimes hitting diners with a share charge, or a split plate charge, to make up for the lower check average at a table, while some New York City eateries even ban the practice of sharing all together. Image credit: TripAdvisor

Travel Trouble

Sudden exit leaves Dancing With the Stars viewers stunned

Fans of Dancing With the Stars were left in shock as celebrity chef Matt Preston made an unexpected decision to quit the show on Sunday night, creating a first in the series' history. After finding himself in the bottom two and facing a dance-off against former AFL star Gavin Wanganeen to secure his spot in the competition, the former MasterChef judge interrupted host Daryl Somers to drop a bombshell announcement. “I’ve loved everything about this, but my ankle is cooked,” Preston revealed to Somers and co-host Sonia Kruger. “I can’t dance again tonight so what I want to do is to concede and give the win to Gavin, who did brilliantly today and I’m so proud to be doing this for you, brother.” Somers, clearly taken aback, expressed that such a situation had never occurred before and invited the judges to share their thoughts on Preston's decision. “I mean, injuries happen and there’s nothing you can do about that,” Craig Revel Horwood said. “I’ve been a dancer all my life, if you’re injured you shouldn’t dance on an injury – so Matt, I think you’ve made the right decision. Sad to see you go, but Gavin, darling welcome, for you get another life on the show now.” “You’re absolutely doing the right thing and thank you for giving us determination and your courage, you’ve been wonderful,” Sharna Burgess agreed. “And I’m gonna give you a big hug after the show.” During a recent candid interview on the Stellar podcast "Something To Talk About," Preston shed light on his motivation for joining the dancing competition in the first place, explaining his desire to step far outside his comfort zone. “An opportunity like Dancing comes along and you go, ‘I don’t need to do it.’ And then you go, ‘Well, let’s have a crack,’” he said. “There’s one word that I keep hearing a lot from certain people of a certain age who’ve achieved a lot, and that’s the fear of ‘humiliation’. I think this is a really debilitating idea, this idea that your children are going to think less of you or your friends are going to joke about you. “Humiliation is just an anxiety that really has no place in the modern world.” Images: Channel 10

Huge fallout after panicked passenger opens exit door midflight

Asiana Airlines has immediately stopped offering its emergency exit seats after a passenger opened a door during a flight over South Korea on May 26, sparking panic inside the plane. Passengers will no longer be seated in emergency exit seats on its 174-seat A321-200 aircrafts and the 195-seat A321-200s, as a safety measure. According to airline officials, the man, 33, who opened the door was seated near the emergency exit. During preliminary questioning, the 33-year-old told investigators that he felt suffocated and tried to get off the plane quickly, police reported. Twelve people suffered minor injuries as a result, with air blasting in the cabin and terrifying passengers. Some testified they suffered severe ear pain and saw others screaming and crying. A video shared on social media shows passengers’ hair being whipped by air blowing into the cabin. The emergency exit doors usually cannot be opened mid-flight due to the difference in air pressure inside and outside the plane. However, the 33-year-old managed to open the door likely because the plane was flying at a low altitude while preparing to land and there wasn’t much difference to pressure, Asiana Airlines officials report. <blockquote class="twitter-tweet"> (warning: distressing) A man traveling on an Asiana Airlines flight opened the plane's cabin door minutes before it came in for its planned landing. <a href="https://t.co/QUIUXuVDgD">pic.twitter.com/QUIUXuVDgD</a> — NowThis (@nowthisnews) <a href="https://twitter.com/nowthisnews/status/1662179612804149249?ref_src=twsrc%5Etfw">May 26, 2023</a></blockquote> The Transport Ministry said the plane was at 213 metres when the man pulled the door open. The aircraft, which was flying to the city of Daegu from the southern island of Jeju was carrying 200 passengers and landed safely. Passengers onboard included teenage athletes on their way to a track and field competition, according to Asiana Airlines. The 33-year-old told authorities that he had wanted to get out of the plane because he felt suffocated, Yonhap news agency reported, citing police. Yonhap said the man told police he had suffered stress after losing his job recently. A district court in Daegu has since approved a warrant to formally arrest him. "I wanted to get off the plane soon," the man told reporters at the court ahead of his arrest warrant review. "I'm really sorry to kids," he said, likely referencing the teenage athletes. Daegu police said they have up to 20 days to investigate the man before determining whether to send him to prosecutors for a possible indictment. If convicted, he faces a maximum sentence of 10 years in prison for breaching the aviation security law that bans passengers from handling entry doors, emergency exit doors and other equipment on board, according to the Transport Ministry. Those who were taken to hospitals were primarily treated for minor issues such as breathing difficulties. Image credit: Twitter

Travel Trouble

“A lesson learned”: Uni student lands herself in an overdue book nightmare

A university graduate student received the shock of her academic career when an email arrived in her inbox to inform her she owed her school’s library a whopping $11,900 in overdue book fines. Hannah took to TikTok to share her story, posting a snippet of the horror email, and the news that her library account had amassed a debt of “$11,9000 owed for 119 lost books”. The books had been declared lost, though Hannah was quick to note that she was “still using” each of them, and had every intention of returning them once she was finished with her studies. To drive home the fact that the books were not missing, and instead safely in her scholarly possession, Hannah panned around the various piles of tomes stacked around her home, with a caption reading “the books aren’t lost, I’m just hoarding them until I finish my dissertation.” The email itself explained the books were marked as lost in the library’s system if they exceeded 30 days overdue, and that there was a flat rate of $100 per book in such instances. And according to the library, it was up to each patron to renew their books, and that Hannah “received overdue notices on the following dates prompting you to renew your library books before they are declared lost.” As she explained to The Daily Dot, she had checked out her collection three years prior while she’d been preparing for exams, and confirmed that she had received four reminders to either renew or return the books, but she’d put it off each time. “Then I got the automatic email,” she added, “saying all of the books were marked as lost and my account was charged $100 per book.” Hannah’s woe drew a mixed response from her audience, with some surprised that her library had even let her withdraw that many books in the first place, others unable to wrap their heads around the fact she could have let her situation get so bad, and many quick to defend the librarian, who they declared had only been doing her job. “My library only lets me check out 5 books at a time,” one wrote. “That’s why keeping library books past their due date is considered stealing,” another said, to which Hannah responded to promise her lesson had been learned. “Only 30 days over due??? Damn give a lil more time,” said one, with Hannah informing them that she’d had the books for years by that point. It wasn’t all bad for the budding scholar though, with Hannah explaining in another comment that “it was hunky dory”, as the library had waived her fees as soon as she’d responded to them, and that she’d been allowed to keep all 119 for an additional year. And, as she told another follower, “I’ve never replied to an email faster.” Images: TikTok

Books

Travelling abroad? Don’t be tempted to pay your way using your home currency

Part of the joy of travelling comes from experiencing the unfamiliar – a different climate, culture or cuisine. But when it comes to paying for things abroad, we might feel more comfortable using the currency we are most familiar with, the one we use at home. This has recently become a common – and expensive – option for tourists withdrawing money from cash machines, or paying electronically in shops and restaurants. When a restaurant bill arrives for example, foreign customers may be offered the choice on the card reader to pay in their home currency rather than the local one. This feature, known as “dynamic currency conversion” or “currency choice” sounds appealing at first – a service which has done the hard work for you, converting the bill to a currency you understand, giving you a better idea of how much money you are spending. But it comes at a price – as the fees charged for this convenience can be exorbitant. In fact, <a href="https://fil.forbrukerradet.no/wp-content/uploads/2017/07/input-from-ncc-to-the-european-commission-on-dcc-30062017.pdf">one study</a> shows that the average fee applied to this kind of conversion is a whopping 7.6%, more than double the cost of paying in the local currency (usually between 1.5% and 3%). So suppose a French traveller goes out for dinner in a British town, and the final bill comes to £88.43, the equivalent of €100. Paying in UK currency, which would then converted to euros by the French diner’s bank, would lead to a payment of around €102. But using the dynamic currency conversion to pay the restaurant bill directly in euros would end up costing them €107.60. Despite the high fees, <a href="https://journals.sagepub.com/doi/full/10.1177/07439156231157721">our research shows</a> that more than half of international customers still choose to pay in their familiar home currency. The most obvious explanation for this is an understandable preference for the familiar when dealing with money abroad. But it is also true that the fees are not explicitly shown to customers. That is, tourists may see the applied exchange rate, but they are not shown the hidden fees or how that exchange rate compares with others. And while expensive for tourists, the currency choice “service” can be highly lucrative for those who operate it. The companies which provide dynamic currency conversion options earn significant conversion revenues – a portion of which is often shared with the business where the transaction takes place. <a href="https://www.electronicpaymentsinternational.com/opinion/dcc-routing-revenues-away-from-issuer-into-acquirers-pockets/">Sources indicate</a> that extra revenues for retailers come to around 1% of the transaction value. We have also been told of well known department stores training employees to actively encourage foreign customers to pay for purchases in their home currency. <h2>Greater transparency</h2> And despite the high conversion fees involved with dynamic currency conversion, most government regulators around the world have been hesitant to intervene. One possible reason for this is that regulation would be seen as potentially hitting the profits of local businesses. The exception is the European Union (EU), which considers excessive transaction costs <a href="https://eur-lex.europa.eu/legal-content/EN/TXT/PDF/?uri=CELEX:32021R1230">to be a barrier</a> to the development of businesses and aims to protect European consumers. The latest <a href="https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32021R1230">EU regulations</a> (not yet enforced) aim to enhance transparency by including extra information about the costs of currency choice on card readers and ATMs. This is a step in the right direction. But we would in fact encourage a reduction in the amount of information to make things simpler, so that customers are made aware purely of the percentage fee being added if they choose to pay in their own currency. We also think there should be maximum conversion charges to protect unaware customers from excessive fees. With the continued growth of international travel, it is crucial to find ways to help people make informed financial decisions when dealing with exchange rates and making payments outside of their currency zone. But for now, travellers are likely to spend more of their money abroad than they need to, because of something they intuitively feel will make a transaction simpler and less time consuming. So if you’re on holiday or travelling for work, our advice is to decline the option of paying in your home currency and instead opt for the more reasonable conversion fees charged by your bank. Your travel experience could end up much cheaper if you do. Image credits: Getty Images This article originally appeared on <a href="https://theconversation.com/travelling-abroad-dont-be-tempted-to-pay-your-way-using-your-home-currency-202795" target="_blank" rel="noopener">The Conversation</a>.

Travel Tips

New-look Peter Helliar tells all after I'm a Celeb exit

Peter Helliar, the latest I’m A Celebrity … Get Me Out Of Here! evictee, has opened up about his final months before quitting The Project and his dramatic weight loss, in one of his first interviews since leaving the jungle. Speaking to B105’s Stav, Abby and Matt on Wednesday morning, Peter revealed that he had lost 7.5kgs, after spending three weeks in the jungle surviving on rationed rice and beans. “[I lost] 7.5kg - it's what I've registered, so I'm not sure if I have caught up with Nick,” he said. The comedian also explained that leaving the camp wasn’t as easy as he expected, with all the rigorous health examinations he’s had to do. “You come out and you have this idea that you will go to a nice hotel and have a beer, but you come out and meet with a psych and a medical team to make sure everything is okay” he said. “So there's a series of meetings that you have to go through, so I haven't really stopped since I've come out. I had some dinner and rang home and that's about it,” he added. Peter also shared that the first meal he ate after leaving the jungle was a bowl of spaghetti bolognese with a beer. The comedian was one of the few contestants who had been asked to appear on I’m A Celebrity since the first season. He’d always refused, using his role as a panellist on The Project as an excuse. “Whenever they did ask, I was a bit concerned they were trying to get me off The Project. I was wary of leaving the desk for too long,” he said. After<a href="https://www.oversixty.com.au/entertainment/tv/peter-helliar-s-typically-hilarious-farewell" target="_blank" rel="noopener"> leaving The Project late last year</a>, Peter was approached again and this time thought "’Why not?’ I haven't got the excuse of the other job so I jumped at it and I had a great time”. Peter revealed that he decided to quit as he was “getting a little sick of being associated with the news cycle,” but didn’t blame it on the show. “That’s got nothing to do with the show, but just the way commentary goes these days. News has become pretty toxic, as far as the debate around news … I’m pretty happy to be going into some sillier, fun areas in the future,” he added.

Body

Dicko opens up on Kerri-Anne's dramatic exit from I'm A Celeb

I'm A Celeb evictee Dicko has opened up on the dramatic fight that led to Kerri-Anne Kennerley's abrupt exit from the show. Kerri-Anne quit the show after just three days, after she was embroiled in an argument with Dicko, MAFS star Domenica Calarco and radio host Woody Whitelaw, as the four contestants were taking part in one of the show's infamous food challenges. The challenges are notorious for making contestants eat disgusting foods, and as a result, Kerri-Anne refused to participate. Her continued refusal to take part in challenges – in which contestants win stars, translating to meals for their hungry campmates – was too much for Domenica, who declared she had “never met anyone so selfish,” and insisted KAK had “literally no decency or respect.” Speaking candidly on the Kyle and Jackie O Show on Thursday morning, Dicko explained that things got even nastier when the cameras weren't rolling. He said that Dom had called Kerri-Anne the c-word, who was "all class" in her response to the insult. Speaking to news.com.au just hours after he was voted out of camp, Dicko said that while he couldn’t condone “how easily Dom went from nought to Gremlin in five seconds,” he shared her frustrations with how Kennerley played the game. “I did keep slapping my forehead every time she’d insinuate that she wasn’t going to get involved in any of the challenges in any meaningful way,” he said. “She wasn’t going to do this or that – well, why are you here? It’s not actually a camping trip. The only way we get fed is with these stars, and if you’re not prepared to have a crack, we’re going to go hungry." “I honestly think she hadn’t truly grasped that, which is so confusing. She’s a smart woman, you’d presume she’s got management … I don’t understand how they didn’t know what she was stepping into.” While the fight between the two women was so severe that it lead to Kerri-Anne quitting the show, Dicko admitted he didn't take it seriously in the moment. “If I’m really honest, myself and Woody were off to one side laughing our tits off. I probably should’ve been a bit more grown up, but watching Australian TV royalty duke it out with a gnarly upstart was just precious – and I had a front-row seat,” he confessed. “I’d like to be the grown-up in the room and say, ‘This shouldn’t have happened, it’s dragged TV through the mud,’ but I laughed like a drain for two days afterwards I’m afraid. I kind of enjoyed it.” Image credits: I'm A Celebrity... Get Me Out of Here

Do tenancy reforms to protect renters cause landlords to exit the market?

More Australians are <a href="https://theconversation.com/wealthy-landlords-and-more-sharehousing-how-the-rental-sector-is-changing-94394">renting their housing longer</a> than in the past. But they have relatively little legal security against rent increases and evictions compared to <a href="https://theconversation.com/what-australia-can-learn-from-overseas-about-the-future-of-rental-housing-90401">tenants in other countries</a>. When state governments suggest stronger protections for tenants, landlords and real estate agents <a href="https://www.reiq.com/articles/reiq-concerned-rental-reforms-unravel-rights-of-property-owners/">claim it will cause disinvestment</a> from the sector, increasing pressure on already tight rental markets. In <a href="https://www.ahuri.edu.au/research/final-reports/391">research</a> for the Australian Housing and Urban Research Institute (<a href="https://www.ahuri.edu.au/about">AHURI</a>), published today, we put the “disinvestment” claim to the test. We looked at the impacts of tenancy reforms in New South Wales and Victoria on rental property records over 20 years, as well as surveying hundreds of property investors. We found no evidence to support this claim. We did find a high rate of turnover as properties enter and leave the sector. This happened regardless of tenancy law reforms. It’s a major cause of the unsettled nature of private rental housing for tenants. We suggest that if substantial tenancy reforms did cause less committed landlords to exit the sector, that might not be a bad thing. <blockquote class="twitter-tweet"> A tenancy law expert says it could be illegal in several states, while tenants’ advocates say it preys on vulnerable renters during Australia’s housing crisis. <a href="https://t.co/hQEdS80a3h">https://t.co/hQEdS80a3h</a> (via <a href="https://twitter.com/abcnews?ref_src=twsrc%5Etfw">@abcnews</a>) — ABC Australia (@ABCaustralia) <a href="https://twitter.com/ABCaustralia/status/1587927668846399488?ref_src=twsrc%5Etfw">November 2, 2022</a></blockquote> How did we test the disinvestment claim? We analysed records of all rental bond lodgements and refunds in Sydney and Melbourne from 2000 to 2020. From these records we can see properties entering the rental sector for the first time (investment) and exiting the sector (disinvestment). We looked for changes in trends in property entries and exits around two law reform episodes: when the 2010 NSW Residential Tenancies Act took effect, and the start of a tenancy law reform review in Victoria in 2015. We found no evidence the NSW reforms affected property entries (investment). And property exits (disinvestment) were slightly reduced – that is, fewer properties exited than expected. In Victoria, we found property entries reduced slightly when the law reform review started – perhaps a sign of investors pausing for “due diligence”. We saw no effect on property exits. So in neither state did we find evidence of a disinvestment effect. We also surveyed 970 current and previous property investors, and got a similar picture. When deciding to invest, investors said prospective rental income and capital gains were the most important considerations, but tenancy laws were important too. On the other hand, tenancy laws were the least-cited reason for disposing of properties. Many more investors said they did it because they judged it a good time to sell and realise gains, or they wanted money for other purposes, or because the investment was not paying as they had hoped. A state of constant churn Our research also gives new insights into the private rental sector, which <a href="https://www.housingdata.gov.au/">has been growing</a> relative to owner-occupied and social housing. Small-holding “mum and dad” landlords dominate the sector. Some 70% of landlords own a single property. Multiple-property owners own more properties in total, but still relatively small numbers (rarely more than ten) compared to corporate landlords in other countries who have tens of thousands of properties, or even more. Australia now has some large corporate landlords, but their properties are a tiny fraction of the total rental stock. Beneath its gradual growth and persistent small-holding pattern, the private rental sector is dynamic. Properties enter and exit the sector very frequently. In both Sydney and Melbourne, our analysis shows, most properties exit within five years of entering. <figure class="align-center zoomable"><a href="https://images.theconversation.com/files/496048/original/file-20221118-13-8fazlx.jpg?ixlib=rb-1.1.0&q=45&auto=format&w=1000&fit=clip"><img src="https://images.theconversation.com/files/496048/original/file-20221118-13-8fazlx.jpg?ixlib=rb-1.1.0&q=45&auto=format&w=754&fit=clip" sizes="(min-width: 1466px) 754px, (max-width: 599px) 100vw, (min-width: 600px) 600px, 237px" srcset="https://images.theconversation.com/files/496048/original/file-20221118-13-8fazlx.jpg?ixlib=rb-1.1.0&q=45&auto=format&w=600&h=307&fit=crop&dpr=1 600w, https://images.theconversation.com/files/496048/original/file-20221118-13-8fazlx.jpg?ixlib=rb-1.1.0&q=30&auto=format&w=600&h=307&fit=crop&dpr=2 1200w, https://images.theconversation.com/files/496048/original/file-20221118-13-8fazlx.jpg?ixlib=rb-1.1.0&q=15&auto=format&w=600&h=307&fit=crop&dpr=3 1800w, https://images.theconversation.com/files/496048/original/file-20221118-13-8fazlx.jpg?ixlib=rb-1.1.0&q=45&auto=format&w=754&h=385&fit=crop&dpr=1 754w, https://images.theconversation.com/files/496048/original/file-20221118-13-8fazlx.jpg?ixlib=rb-1.1.0&q=30&auto=format&w=754&h=385&fit=crop&dpr=2 1508w, https://images.theconversation.com/files/496048/original/file-20221118-13-8fazlx.jpg?ixlib=rb-1.1.0&q=15&auto=format&w=754&h=385&fit=crop&dpr=3 2262w" alt="Chart showing private rental properties, Sydney and Melbourne, 2000–20, by year of first observation in rental bonds data and at five-year intervals" /></a><figcaption>Numbers of private rental properties in Sydney and Melbourne at five-year intervals from 2000 to 2020. Properties are categorised by year of first observation in rental bonds data. The authors</figcaption></figure> More than 30% of tenancies begin in a property that’s new to the rental sector. And more than 25% of tenancy terminations happen when the property exits the sector. Our investor survey also shows the sector’s dynamism. Many investors made repeated investments, owning multiple properties and some interstate. They indicated strong interest in <a href="https://theconversation.com/ever-wondered-how-many-airbnbs-australia-has-and-where-they-all-are-we-have-the-answers-129003">short-term letting</a>, such as Airbnb, and significant minorities had used their properties for purposes other than rental housing. Australia’s rental housing interacts closely with other sectors, particularly owner-occupied housing, as houses and strata-titled apartments trade between the sectors. The tax-subsidised property prices paid by owner-occupiers heavily influence investors’ gains and decision-making. Rental is also increasingly integrated with tourism, through governments’ <a href="https://theconversation.com/who-wins-and-who-loses-when-platforms-like-airbnb-disrupt-housing-and-how-do-you-regulate-it-106234">permissive approach to short-term letting</a>. In short, the Australian rental sector is built for investing and disinvesting. As properties churn in and out of rental, renters are churned in and out of housing. This presents problems for tenants. A new agenda for tenancy law reform Australian residential tenancies law has accommodated the long-term growth of the rental sector and its dynamic character. With no licensing or training requirements, it’s easy for landlords to enter the sector. It’s also easy to exit by terminating tenancies, on grounds they want to use a property for other purposes, or even without grounds in many cases. Over the years tenancy law reform has fixed some problem areas, but with virtually no national co-ordination. Laws are increasingly inconsistent on important topics, such as tenants’ security (for example, some states have restricted, but not eliminated, no-grounds terminations), minimum standards and domestic violence. Reforms have overlooked significant problem areas, such as steep rent increases and landlords’ liability for defective premises. <blockquote class="twitter-tweet"> Works for Australia too. Although don't even need to pretend to put it on the market in NSW, it's called a "no grounds eviction" or perhaps more accurately: "tenant expected a liveable home or repairs to broken stuff". <a href="https://t.co/GolGDqlyCu">https://t.co/GolGDqlyCu</a> <a href="https://t.co/wORI3K6Yap">pic.twitter.com/wORI3K6Yap</a> — Nathan Lee (@NathanLee) <a href="https://twitter.com/NathanLee/status/1542298797039964160?ref_src=twsrc%5Etfw">June 30, 2022</a></blockquote> It is time to pursue a national agenda that goes further than previous limited reforms. The focus should be on the rights of tenants to affordable housing, in decent condition, that supports autonomy and secure occupancy. Where landlords say it is too difficult and they will disinvest, this should not be taken as a threat. Indeed, it would be a good thing if the speculative, incapable and unwilling investors exited the sector. This would make properties available for new owner-occupiers and open up prospects for other, more committed landlords, especially non-profit providers of rental housing. Similarly, if we had higher standards and expectations to discourage private landlords from entering the sector, that would open up scope for new owner-occupiers and investors who are less inclined to churn properties and households. While past tenancy law reforms have not caused disinvestment, maybe the next reforms should. <hr /> The authors acknowledge the contributions of their research co-authors, Professor Kath Hulse, Professor Eileen O’Brien Webb, Dr Laura Crommelin and Liss Ralston.<img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/194900/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /> Writen by Chris Martin, Milad Ghasri, Sharon Parkinson and Zoe Goodall. Republished with permission from <a href="https://theconversation.com/do-tenancy-reforms-to-protect-renters-cause-landlords-to-exit-the-market-no-but-maybe-they-should-194900" target="_blank" rel="noopener">The Conversation</a>. Image: Getty Images

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"A little bit steep": Jetstar passenger hit with "wild" excess baggage fee

Restaurant sparks outrage for "ridiculous" fee

Big W customer gobsmacked over $4000 shipping fee

"Other cities will follow": Big trouble ahead for SUV owners

Lisa Wilkinson's fears over losing her home

"No empathy": Grandmother kicked off flight over unpaid fee

Better Homes and Gardens star announces exit after 20 years

Parents slapped with hefty fee over badly behaved children

Melissa Leong opens up on sudden MasterChef exit

An entry fee may not be enough to save Venice from 20 million tourists

"His hero narrative has massively failed": Qantas staff's brutal response to Alan Joyce's early exit

Junk fees and drip pricing: the underhanded tactics we hate yet still fall for

"Unbelievable but true": Tourist outraged over shocking restaurant fee

Sudden exit leaves Dancing With the Stars viewers stunned

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Travelling abroad? Don’t be tempted to pay your way using your home currency

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Do tenancy reforms to protect renters cause landlords to exit the market?

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